Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: September 6, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Subscribe to our newsletter
- Create an account or make a purchase
- Contact us with questions or feedback
- Participate in surveys or promotions
This may include your name, email address, phone number, shipping address, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you newsletters and marketing communications
- Respond to your questions and provide customer support
- Improve our products and services
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- To trusted service providers who assist us in operating our website and conducting business
- When required by law or to protect our rights
- In connection with a business transfer or merger
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors are coming from.
5.1. Social Media Integration
Our website integrates with Facebook and Instagram for social media features and analytics. This integration may involve:
- Social media links to our official accounts
- Analytics data to improve our social media content
- Basic profile information if you use Facebook Login (with your consent)
Important: We never access your personal posts, photos, or private messages. For Facebook app data deletion, please visit our Data Deletion page.
6. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data
To exercise these rights or for any data deletion requests, including Facebook app data, please contact us at privacy@spiceislandindonesia.com or visit our Data Deletion page for detailed instructions.
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this privacy policy or data processing, please contact us at:
Privacy Inquiries: privacy@spiceislandindonesia.com
General Inquiries: info@spiceislandindonesia.com
Company: Spice Island Indonesia Ltd.
Address: Registered in England and Wales
Company Registration: 16650562
Data Deletion: Visit our Data Deletion page for Facebook app data and other deletion requests